Refund & Cancellation Policy

All payments made through the ReadyRoad App are subject to this Refund & Cancellation Policy. By purchasing any product or service, you agree to the terms mentioned below.

A refund may be approved only in the following situations:

• Duplicate payment made for the same order.
• Payment deducted but the service was not successfully delivered due to a technical issue.
• Wrong amount charged because of a verified system error.
• Order cancelled by ReadyRoad before service activation.
• Any other case approved by ReadyRoad after verification.

Refunds will not be provided in the following cases:

• FASTag has already been issued, activated, or dispatched.
• KYC/KYV verification has been successfully completed.
• Customer provides incorrect documents or vehicle details.
• Delay caused by incorrect information submitted by the customer.
• Change of mind after purchasing the service.
• GPS Tracker, QR Tag, RSA, or any digital service has already been activated or used.
• Services rejected due to non-compliance with bank, NPCI, RBI, or regulatory guidelines.

Orders may be cancelled only before processing or activation.

Once a FASTag, GPS device, QR Tag, or any digital service has been processed, activated, or dispatched, cancellation requests may not be accepted.

• Approved refunds will be processed within 7–10 working days.
• Refunds will be credited to the original payment method or bank account used for the transaction.
• Processing time may vary depending on the customer's bank or payment gateway.

If your payment is deducted but the order is not generated:

• Please wait up to 48 hours.
• If the transaction is not automatically reversed, contact ReadyRoad Support with your transaction ID.

To process your request, please provide:

• Registered Mobile Number
• Order ID
• Transaction ID / UTR Number
• Vehicle Registration Number (if applicable)
• Reason for the refund request
• Screenshot of the payment confirmation (if available)

ReadyRoad reserves the right to reject refund requests that are:

• Fraudulent or misleading.
• Submitted with false or incomplete information.
• Contrary to this policy or applicable regulations.

For refund or cancellation requests, please contact:

ReadyRoad reserves the right to modify this Refund & Cancellation Policy at any time. Updated versions will be published within the ReadyRoad App and on the official website.