Cancellation Policy

Customers may request cancellation of an order only before the service has been processed, activated, or dispatched.

Once processing has started, cancellation may no longer be possible.

A FASTag order may be cancelled only if:

• The FASTag has not been issued or activated.
• KYC/KYV verification has not been completed.
• The FASTag has not been dispatched.

Cancellation requests will not be accepted after the FASTag has been successfully issued, activated, or dispatched.

Orders for GPS Trackers, Emergency QR Tags, or related products may be cancelled only before processing or shipment.

Once installation, activation, dispatch, or delivery has been completed, cancellation requests may be declined.

Digital services, including verification, registration, activation, and other online services, generally cannot be cancelled after processing has begun or the service has been completed.

To request a cancellation, please provide:

• Registered Mobile Number
• Order ID
• Transaction ID (if applicable)
• Vehicle Registration Number (if applicable)
• Reason for cancellation

ReadyRoad may request additional information to verify your request.

If a cancellation request is approved before processing begins, any eligible refund will be handled in accordance with the ReadyRoad Refund & Cancellation Policy.

Approved refunds are generally processed within 7–10 working days to the original payment method, subject to banking and payment gateway processing times.

ReadyRoad reserves the right to cancel an order if:

• Required documents are incomplete, incorrect, or fraudulent.
• Verification requirements cannot be completed.
• Payment is unsuccessful or reversed.
• A service cannot be delivered due to technical, operational, legal, or regulatory reasons.
• A request is received from a competent authority requiring cancellation.

Where applicable, eligible refunds will be processed according to the Refund & Cancellation Policy.

Cancellation requests will generally not be accepted if:

• A FASTag has already been activated or dispatched.
• KYC/KYV verification has been successfully completed and the service has been processed.
• GPS Tracker or QR Tag installation or activation has been completed.
• Any digital service has already been delivered or fully utilized.

ReadyRoad may revise this Cancellation Policy from time to time. Updated versions will be published on the ReadyRoad App and official website. Continued use of the Services after an update constitutes acceptance of the revised policy.

For cancellation requests or assistance, please contact: