Privacy Policy

ReadyRoad ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use the ReadyRoad mobile application, website, and related services.

By accessing or using ReadyRoad, you agree to the collection and use of your information in accordance with this Privacy Policy.

We may collect the following information:

Personal Information

• Full Name
• Mobile Number
• Email Address
• Date of Birth (where required)
• Residential or Business Address
• Government-issued identity documents (such as Aadhaar, PAN, Driving Licence, or other documents required for KYC)

Vehicle Information

• Vehicle Registration Number
• Vehicle Class
• Registration Certificate (RC)
• Vehicle Images (where required for KYV)
• FASTag-related information

Verification Information

• KYC documents
• KYV documents
• Biometric verification (where applicable)
• Video KYC (where applicable)
• DigiLocker information (when authorized by you)

Payment Information

• Transaction ID
• Payment Status
• Payment Amount
• UPI or payment reference number

ReadyRoad does not store your debit card, credit card, or banking passwords.

Device Information

• Device Model
• Operating System
• App Version
• IP Address
• Device Identifiers
• Crash Logs
• Usage Analytics

Location Information

With your permission, ReadyRoad may collect your device location to:

• Provide location-based services.
• Assist with Roadside Assistance (RSA).
• Improve service delivery.
• Verify service requests where required.

We use your information to:

• Provide and manage ReadyRoad services.
• Process FASTag applications.
• Complete KYC and KYV verification.
• Process payments and refunds.
• Verify vehicle ownership.
• Improve customer support.
• Send service notifications and updates.
• Prevent fraud and unauthorized activities.
• Comply with legal and regulatory obligations.

We may share information only when necessary with:

• Banking partners
• Payment gateways
• Verification agencies
• Government authorities
• NPCI
• Technology service providers
• Law enforcement agencies when legally required

We do not sell your personal information to third parties.

ReadyRoad uses reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we work to safeguard your data, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We retain your information only for as long as necessary to:

• Deliver our services.
• Meet legal and regulatory requirements.
• Resolve disputes.
• Enforce our agreements.

After the applicable retention period, information may be securely deleted or anonymized.

Subject to applicable law, you may:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of eligible personal information.
• Withdraw consent where processing is based on consent.
• Contact us regarding privacy concerns.

Certain requests may be limited where information must be retained to comply with legal or regulatory obligations.

Our website and app may use cookies and similar technologies to:

• Improve user experience.
• Remember user preferences.
• Analyze platform performance.
• Enhance security.

You may manage cookie preferences through your browser settings where applicable.

ReadyRoad services are intended for individuals who are legally eligible to use them. We do not knowingly collect personal information from children without appropriate authorization.

Our platform may integrate with third-party services such as payment gateways, banks, DigiLocker, mapping providers, and analytics providers. Their handling of your information is governed by their own privacy policies.

We may update this Privacy Policy from time to time. Any changes will be published within the ReadyRoad App and on our official website. Continued use of the Services after an update constitutes acceptance of the revised Privacy Policy.

If you have any questions regarding this Privacy Policy or your personal information, please contact: