Guidelines & Policies

Users must:

• Provide accurate and complete personal and vehicle information.
• Upload clear and genuine KYC/KYV documents.
• Keep account credentials secure.
• Use ReadyRoad services only for lawful purposes.
• Promptly update any changes to personal or vehicle information.

Where applicable:

• KYC (Know Your Customer) is mandatory for services requiring customer verification.
• KYV (Know Your Vehicle) is mandatory where required for vehicle verification.
• Users must submit genuine documents.
• ReadyRoad may request additional verification, including Video KYC, biometric verification, or DigiLocker authentication.
• Incomplete or incorrect documents may result in delays or rejection of the service.

• FASTag activation is subject to successful verification and approval.
• FASTag must be installed on the front windshield as per applicable guidelines.
• Each vehicle must use only one valid FASTag.
• Customers are responsible for providing accurate vehicle details.
• Misuse or unauthorized transfer of FASTag may result in suspension or cancellation.

• GPS devices should be installed according to the manufacturer's instructions.
• Emergency QR Tags must not be tampered with or duplicated.
• Users are responsible for maintaining their devices and ensuring correct installation.

• All payments must be made through authorized payment methods.
• Prices may change without prior notice.
• Successful payment does not guarantee service approval if verification requirements are not met.
• Refunds are governed by the ReadyRoad Refund & Cancellation Policy.

Users must not:

• Submit fake or forged documents.
• Misrepresent ownership of a vehicle.
• Attempt unauthorized access to the platform.
• Use the Services for fraudulent or illegal activities.
• Interfere with the operation or security of the ReadyRoad platform.
• Abuse or harass customer support personnel.

ReadyRoad may suspend or terminate an account if:

• False information is provided.
• Fraudulent activity is detected.
• These policies or applicable laws are violated.
• Required verification cannot be completed.
• A request is received from a competent legal or regulatory authority.

ReadyRoad collects and processes personal information in accordance with its Privacy Policy. Users are encouraged to review the Privacy Policy to understand how their information is handled.

While ReadyRoad aims to provide uninterrupted services, temporary interruptions may occur due to:

• Scheduled maintenance.
• Banking or payment gateway systems.
• Government or regulatory systems.
• Internet or network issues.
• Technical failures beyond ReadyRoad's reasonable control.

For assistance, users may contact ReadyRoad Customer Support during business hours.

ReadyRoad may update these Guidelines & Policies from time to time. The latest version will be available through the ReadyRoad App and official website. Continued use of the Services after updates constitutes acceptance of the revised policies.

By accessing or using the ReadyRoad App, website, or related services, you acknowledge that you have read, understood, and agree to comply with these Guidelines & Policies.